Returns and complaints

Are you unhappy with the item you received and would like to return it within 14 days? Does it not fit, or would you like to exchange it for another product? The process is easy.

Start by filling out the online form available on our website. With the help of the Retino service, you’ll have full control over the entire return, exchange, or complaint process. You’ll be pleasantly surprised at how quickly and easily you can return or exchange your items.

When returning or exchanging an item, the goods must be properly packaged, undamaged, show no signs of use, and be in their original packaging. We reserve the right to inspect the goods using the following methods: manual visual inspection, chemical analysis using UV light, and comparison with photographic documentation taken at the time of shipment.

Once we receive the package, we will inspect it and refund your money to your account or send you a new product within 14 business days.

Free returns lead to a high number of unnecessary shipments, which increases CO2 emissions, packaging material consumption, and contributes to overproduction. We realize that online shopping can be complicated, especially when choosing the right size. That’s why we provide detailed size charts for every item, and our staff is ready to help you make the right choice. If you still don’t get it right, we’ll be happy to exchange the item for you. But let’s work together to protect our beautiful planet as much as possible.